fb997 Privacy Policy

Introduction

Introduction and Scope

fb997 ("we", "our", or "platform") is a trusted online gaming and sports betting service provider in Bangladesh. We place the utmost importance on the privacy and data protection of our users ("you" or "your").

This Privacy Policy ("Policy") describes how fb997 collects your personal information, how it is used, with whom it is shared, and how your information is kept secure. This Policy applies to the https://fb997.cam website and all of its services.

By registering on fb997 or using its services, you are considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

Data Collection

What Information We Collect

fb997 collects various types of information in order to provide its services. Details are described below:

2.1 Registration and Identity Information

When you create an account on fb997, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• National ID card or passport number (for KYC verification)
• Banking and payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Username and password (stored in encrypted form)

2.2 Transaction Information

We record information related to your financial activity, which includes:

• Deposit and withdrawal amounts and dates
• Betting history and gaming activity
• Bonus usage information
• Payment method and transaction details

2.3 Technical and Usage Information

When you visit our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Date, time, and duration of visit (according to Bangladesh Standard Time)
• Page views and navigation information
• Data collected through cookies and similar tracking technologies

2.4 Communication Information

When you contact our customer service team (via live chat or email), the content of that conversation and the date are stored in our system.

Data Use

How We Use Your Information

fb997 uses the information collected from you for the following purposes:

3.1 Service Delivery and Operations

• To create, manage, and secure accounts
• To process deposits, withdrawals, and transactions
• To distribute bonuses and rewards (for example, a 100% first deposit bonus up to ৳8,000)
• To ensure the benefits of the VIP program
• To verify your identity and age

3.2 Security and Fraud Prevention

• To detect and prevent unauthorized access and fraud
• To keep transactions secure through SSL encryption
• To enforce responsible gaming policies
• To monitor unusual account activity

3.3 Customer Service Improvement

• To improve the quality of 24/7 live chat support
• To respond to your complaints and inquiries
• To send important service-related notifications

3.4 Legal and Regulatory Compliance

• To comply with applicable laws and regulations
• To assist in dispute resolution
• To cooperate with audits and investigations

Data Sharing

Data Sharing with Third Parties

fb997 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Provider Partners

Trusted third-party service providers who operate our platform (such as payment processors, IT infrastructure providers, and game software developers) may have limited access to necessary information. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

If providing information is required as part of a court order, government directive, or legal process, fb997 may supply the necessary information to the relevant authority.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset sale, your information may be transferred to a new entity. You will be notified in advance in such cases.

Cookies

Cookies and Tracking Technology

fb997 uses cookies to improve your browsing experience and to ensure the functionality of its services.

5.1 Types of Cookies

We primarily use three types of cookies:

• Essential Cookies: These cookies are necessary for maintaining login sessions, storing security tokens, and for the core functionality of the platform.
• Performance Cookies: To understand which pages you visit most and where issues are occurring.
• Functionality Cookies: To remember your preferences, such as language selection.

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may prevent many features of fb997 from working correctly.

Data Security

How Your Information Is Kept Secure

As a safe and reliable platform, fb997 takes the highest technical measures to protect your information.

Data Retention

Data Retention Period

fb997 retains your information only for as long as necessary. Information is kept according to the following policies:

• Account Information: For the entire period your account is active and, after the account is closed, for the period required by legal obligations.
• Transaction Records: Financial transaction information may be retained for an extended period to meet legal obligations.
• Communication History: Customer service conversations are kept for a reasonable period after the related matter has been resolved.
• Technical Logs: System logs and usage data are generally retained for a limited period.

Upon receiving a request to permanently close your account, we will make every effort to promptly delete any information beyond what is required by legal obligations.

Your Rights

Your Rights as a User

As a user of fb997, you have the following rights over your own information:

8.1 Right to Access Information

You may request at any time to know what information fb997 holds about you. We will provide a copy of your information within a reasonable time.

8.2 Right to Correct Information

If there are any errors or inaccuracies in your information, you may request a correction. Some information can be changed directly in your account settings, or you can let us know through customer service.

8.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, if there are legal obligations or ongoing disputes, it may not be possible to fully fulfill this request.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from fb997, you can stop them by clicking "unsubscribe" in any message or by contacting customer service. Service-related essential notifications are not included in this.

8.5 Right to Lodge a Complaint

If you have any complaint related to data protection, contact fb997 directly. We take all complaints seriously and provide a resolution as quickly as possible.

Minor Protection

Protection of Minors

fb997 strictly provides services only to those aged 21 or above. We do not intentionally collect personal information from anyone under the age of 21.

We verify age at the time of registration. If we suspect that a minor has created an account using false information, we will immediately suspend that account and delete the relevant information.

Policy Changes

Changes to the Privacy Policy

fb997 reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:

• A clear notice will be published on the website
• A notification will be sent to your registered email or mobile
• The date of the change will be mentioned on this page

If you continue to use fb997's services after the changes, you will be considered to have agreed to the updated policy. We recommend that you visit this page regularly.